At the Crossroads: Addressing Pervasive Conflicts of Interest in Strata Management

At the Crossroads: Addressing Pervasive Conflicts of Interest in Strata Management

This report investigates systemic conflicts of interest within the Australian strata management industry, a sector currently transitioning from an occupational to a professional model. Prompted by heightened media scrutiny and regulatory debate following major exposés in 2024, the research aims to empirically identify the relationships and practices that generate conflicts of interest, evaluate current mitigation strategies, and assess their impact on strata lot owners.

Dr Nicole Johnston is the Founder and Director of Strata Knowledge. As a socio-legal researcher, Nicole is focused on translating applied research into practice by collaborating with industry to ensure impactful and beneficial outcomes.